Need to reach me? Do it here.

This isn’t some big, distant company. It’s me — a woman who built this from rock bottom. I read every message myself, and if it matters to you, it matters to me.

If you’ve got a question about an order, want to share how the work hit you, or you're stuck and don’t know what you need — reach out. I won’t leave you hanging.

I usually reply within 1–3 business days —
slower during launches or when motherhood calls. (And by “calls,” I mean deep conversations about the universe over toast at 7AM.)

Use the form below or email me directly:

info@elannaskye.com

Before You Hit Send:

  • Need help with a digital download? → Check your spam folder first — they sometimes love hiding there.

  • Want to collaborate? → Include your socials or links.

  • Questions about Money Block Rehab? → Let me know which phase you’re in or thinking of starting.

A woman and a young girl taking a close-up selfie together, smiling. The girl is wearing a white fluffy hat with bear ears, and the woman has short brown hair, blue eyes, and is wearing jewelry. They are indoors, with warm lighting and houseplants in the background.

F.A.Q

  • How do I receive my digital downloads?
    After your purchase, you’ll receive an email with your download link. If you don’t see it within 10 minutes, check your spam or promotions folder. Still nothing? Contact us directly and we’ll help.

    Can I fill in the workbooks on my phone or tablet?
    Yes. Our workbooks are interactive PDFs, which means you can type directly into them using free apps like Adobe Acrobat Reader or note-taking apps like GoodNotes.

    Do you accept returns on digital products?
    No. All digital product sales are final due to the instant-access nature. If you have a tech issue or receive the wrong file, reach out within 5 days and we’ll resolve it.

  • What’s your return policy?
    We accept returns only for faulty or damaged items. If something arrives damaged or incorrect, contact us within 5 days with photos and a description. We’ll cover the return and make it right.

    Can I exchange clothing if I ordered the wrong size?
    Unfortunately, we don’t offer size-based exchanges. Please use the sizing guide provided on each product page before ordering.

    Are the clothes made to order?
    Yes. Most apparel is made to order to reduce waste and overproduction. This means slightly longer delivery times but more intentional production.

  • Do you ship internationally?
    Yes. We ship worldwide unless otherwise noted.

    How long does delivery take?
    It depends on your location. Most EU orders arrive within 5–10 business days. International orders may take longer. You’ll receive tracking info by email when your order ships.

    Do you offer free shipping?
    We occasionally run promotions with free shipping. Sign up for the newsletter to stay informed.

  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and other secure checkout options depending on your region.

    Is your payment system secure?
    Yes. All transactions are processed through a secure gateway using industry-standard encryption.

  • Can I request a custom affirmation, quote, or design?
    If you're interested in a personalized print, workbook, or clothing quote, feel free to reach out. If it aligns with the brand, we’ll explore the possibilities.

    Are you open to brand collabs or wholesale?
    Yes, if it’s a good fit. Email us with your idea or proposal at info@therenancy.com.

  • What’s the best way to reach you?
    Use the contact form, email us at info@therenancy.com, or message via WhatsApp: +31 613436182. We respond within 48 hours (excluding weekends).

  • If your question wasn’t answered here, get in touch and we’ll get back to you as soon as possible.