Terms & Conditions

Effective as of 24-11-2024

Welcome to The Renancy. By accessing or making a purchase on our website (www.therenancy.com), you agree to the terms and conditions below. Please read them carefully.

1. General

This site is owned and operated by The Renancy. These Terms & Conditions apply to all visitors, users, and customers.

We may update these terms at any time. By continuing to use the site after changes are posted, you accept the updated version.

2. Digital Products

All digital products (including workbooks, eBooks, and printable wall art) are non-refundable due to their instant-access nature.

Please make sure to:

  • Enter your email address correctly at checkout

  • Download your files as soon as you receive them

If there’s an issue (such as a corrupted file or incorrect download), contact us within 5 days of purchase and we’ll make it right.

3. Physical & Personalized Products

Some items (like apparel or accessories) are made to order or customized.

Returns & Issues:

  • Returns are accepted only for faulty or damaged items

  • Contact us within 5 days of receiving your order

  • Include a clear description and photo evidence

  • If approved, we’ll cover return shipping and offer a refund or replacement

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size (please refer to the size guides carefully)

  • Personalized/custom products (unless defective)

4. Shipping & Delivery

  • We ship worldwide unless otherwise stated

  • Delivery times vary depending on your location and product type

  • Tracking information (where available) will be sent via email

Please note: The Renancy is not responsible for delays caused by customs, local couriers, or external circumstances beyond our control.

5. Payments

  • All payments are processed securely

  • Prices are listed in EUR (€)

  • International buyers are responsible for any currency conversion fees, customs duties, or import taxes

6. Privacy

We respect your privacy. Your data will never be sold or misused.
For more details, please refer to our Privacy Policy.

7. Dispute Resolution

If something goes wrong, we’ll do everything we can to fix it.
Please contact us directly before initiating any formal disputes.

Any legal matters will be handled under the laws of The Netherlands.

8. Contact

Questions? Issues? Just want to reach out?

We’re here for you:

We aim to respond within 48 hours (Monday to Friday).

Summary

The Renancy is built on trust, clarity, and intention. These terms exist to support a fair and empowered experience for all.
Thank you for being here and honoring this space with your presence.